All Systems Operational
Content Hub ? Operational
Dynamic Content ? Operational
Dynamic Media ? Operational
Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2021

No incidents reported today.

Jun 16, 2021
Resolved - This incident has been resolved.
Jun 16, 18:35 BST
Update - We are continuing to work on a fix for this issue.
Jun 16, 17:41 BST
Identified - We have identified an intermittent issue with support emails to support@amplience.com not creating tickets for unregistered users of the support portal https://support.amplience.com/.

Please sign up and create any tickets via https://support.amplience.com/.

If you are already a registered or previous user you should not be affected.

We're actively working to resolve the issue and will keep you posted on progress.
Jun 16, 11:20 BST
Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021
Postmortem - Read details
Jun 10, 15:12 BST
Resolved - The incident is now resolved.
The Incident resolution time was 11.44 BST.
Jun 8, 13:45 BST
Monitoring - Fastly have finished rolling out their fix and we have finished re-routing traffic.
Customers should see services starting to resume
Jun 8, 12:00 BST
Update - At 11.44, Fastly confirmed that they have identified the issue and are currently fixing
Jun 8, 11:48 BST
Identified - We have identified that our provider; Fastly is having major network issues which is impacting a number of our services. We are working to mitigate this and will update you shortly.
Jun 8, 11:17 BST
Investigating - The issue has been identified, we are currently working to implement a fix.
Jun 8, 11:09 BST
Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021
Resolved - This incident has been resolved.
Jun 5, 18:37 BST
Monitoring - Amazon Web Services (AWS) have finished rolling back a recent release and we are seen an increase in performance and continue to monitor
Jun 5, 15:37 BST
Identified - Our Operations team is working with our provider AWS who is experiencing network problems on some of our instances and this is causing the slowness of bulk uploads. We can confirm that the bulk upload jobs are running, they are just taking a little longer to process. This is currently only affecting 25% of all bulk uploads.
Jun 5, 11:01 BST
Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.