All Systems Operational
Content Hub ? Operational
Dynamic Content ? Operational
Dynamic Media ? Operational
Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 16, 2024
Completed - The scheduled maintenance has been completed.
Jul 16, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 BST
Scheduled - Please note that there is an upcoming maintenance window that will impact Amplience platform services scheduled for Tuesday, 16th July.

This is necessary to carry out systems maintenance while we upgrade services in the Amplience platform.

When:
Maintenance will begin Tuesday, 16th July, at 04:00 UTC and is expected to be completed by Tuesday, 16th July, at 07:00 UTC.

Components affected:
- Dynamic Content
- GraphQL Asset Management API
- DC Management API
- Account App (user management)

Impact:
There will be a partial authentication outage for Dynamic Content. Customers using PAT tokens may receive 403 Forbidden errors for some API requests. Actively logged-in users on the DC frontend may experience occasional request failures or be logged out, but they will be able to log back in after a few minutes.

Please be assured that this will NOT affect any live content or scheduled content.

Thank you in advance for your patience and understanding while we continue to work to improve your Amplience experience.

If you have any questions, please contact our support team via support@amplience.com.

Jul 2, 14:37 BST
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Postmortem - Read details
Jul 12, 15:24 BST
Resolved - We have rolled back to a working version. This has been tested and we can confirm hierarchies is operational
Jul 9, 19:20 BST
Identified - We have identified the issue and are looking to rollback to a working version while the fault is under investigation
Jul 9, 18:58 BST
Update - We are continuing to investigate this issue.
Jul 9, 18:33 BST
Investigating - We have identified a bug during content creation. When selecting "Add existing node" in an existing hierarchy node the message "No content types available" is returned despite valid schema nodes existing on the account
Jul 9, 18:29 BST
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024
Postmortem - Read details
Jul 12, 15:19 BST
Resolved - The incident has been resolved.
Jul 4, 09:36 BST
Identified - We have identified an bug during content creation. When attempting to Add Media, an 'Add Content' dialogue appears instead.
Jul 4, 09:13 BST
Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.