Update - Microsoft continues to investigate their global outage. Amplience Support can still be reached through our portal at https://support.amplience.com.
Nov 13, 2026 - 08:37 GMT
Investigating - We are currently experiencing issues with our email provider, which may result in delays to email delivery.
Our Support Portal remains fully operational, and you can continue to log new tickets and view or update existing tickets directly at https://support.amplience.com.
Nov 12, 2026 - 18:13 GMT
Content Operations Platform
Operational
DAM
Operational
Dynamic Media
Operational
CMS
Operational
Workforce
Operational
Support
Degraded Performance
Documentation hub
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 13, 2026
Unresolved incident: Delays sending and receiving emails to support.
Resolved -
Our engineering and security teams have completed their assessment of the PHP2Shell vulnerabilities (CVE-2026-109618 and CVE-2026-109619).
Appropriate mitigations have been implemented to address the identified risks.
We consider this matter resolved and will continue to monitor for any further developments.
Oct 31, 07:03 GMT
Investigating -
We are aware of the recently disclosed PHP2Shell vulnerabilities (CVE-2026-109618 and CVE-2026-109619).
Our engineering and security teams are actively investigating the potential impact on Amplience services and assessing whether any additional protective measures are required.
We are treating this assessment as a priority and will provide further updates as appropriate.
Oct 22, 11:43 BST
