Issue summary
On the afternoon of Tuesday 25th July, we identified an issue with loading assets in Content Hub.
Root Causes
We identified shard failures which contributed to the loss of asset visibility from the Content Hub Interface. This also affected uploading new assets and updating due to the loss of visibility into existing and new assets.
Corrective actions
Internally, we have conducted discussions on how to enhance our ability to mitigate such a failure from occurring again. New research and development will be conducted around existing systems as well as looking at new methods to avoid disruption to live and existing content within the platform.