Issue summary

On the morning of February 20th, we experienced latency in our Content Delivery V2 service.

Root Causes

We were alerted to the increase in traffic and based on our threshold metric the service had started to autoscale but we reached some limits. The majority of traffic was coming from the EU region so we were able to direct traffic to a different region whilst working to increase those limits.

Corrective actions

In the short term, we are reviewing our quotas and alerts.

In the long term as part of our continued service improvement process, our Engineering team are reviewing the Content Delivery v2 service

‌If you would like to discuss this further, please contact your customer success manager (csteam@amplience.com)