Update 08/08/24 - A comprehensive root cause analysis cannot be completed until we receive additional information from our third-party providers. We hope to have this information as soon as possible.

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Update 19/08/24

Issue Summary

Users outside of the US region were unable to upload assets into Content Hub through the UI. However, the Bulk Ingestion feature via FTP remained operational.

Root Cause

A recent change implemented by Filepicker in their US-East region was not successfully propagated to other global regions, causing the issue for non-US users.

Corrective Actions

• Filestack has implemented measures to ensure that future changes are correctly propagated across all regions.
• In the event of a future outage with Filepicker, we now have the ability to quickly switch to an alternative solution to minimize disruption.