Issue Summary
On Thursday, 19 February 2026, our monitoring systems detected an issue affecting the loading of assets within the platform. Shortly after, we received customer support tickets reporting problems with Content Hub and asset loading. This issue did not affect any live, published content.
Our team immediately began investigating the cause and worked to restore normal performance as quickly as possible.
Root Cause
A query that consumed a large amount of memory caused a temporary issue with asset loading in the platform. Our team has reviewed the issue and has taken steps to reduce the likelihood of similar issues in the future.
Resolution
Our engineering team quickly restarted the affected service, restoring full platform functionality.
Corrective Actions