Degraded performance in Dynamic Content

Incident Report for Amplience

Postmortem

Issue

An Incident occurred within Dynamic Content that necessitated an immediate rollback to a previous version. The main symptoms impacted content creation, accessing the content library and publishing.

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Root Cause

A recent Dynamic Content release introduced a new header causing CORS (Cross-Origin Resource Sharing) errors.

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Corrective Actions

To restore service, we immediately rolled back to a previous version.

Posted Aug 21, 2024 - 17:20 BST

Resolved

This incident is now resolved

Posted Aug 19, 2024 - 16:36 BST

Monitoring

A fix has been implemented and we are monitoring.

Posted Aug 19, 2024 - 16:35 BST

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 19, 2024 - 16:32 BST

Investigating

We are currently investigating degraded performance within our Dynamic Content App. Users are experiencing problems publishing and using the asset tab feature.

Posted Aug 19, 2024 - 15:25 BST

This incident affected: Dynamic Content.