Incident Start Time: 15.56 GMT
Incident End Time: 16.20 GMT
Issue summary
On Tuesday, 4th March, users of Virtual Staging Environments (VSE) experienced 504 Gateway Timeouts errors when attempting to preview content and assets. The delivery of published content and assets were not impacted.
Root cause
Earlier in the day, we deployed a low-risk update to the VSE stack, which was successfully validated post-deployment. However, the service was not scaled appropriately to accommodate the traffic demands, ultimately reaching capacity and triggering 504 errors.
The issue was resolved by scaling the service appropriately.
Corrective Actions
Future releases to the VSE will include proactively monitoring the drift within Cloudformation to ensure service capacity meets traffic requirements.
If you would like to discuss this further, please contact your customer success manager (csteam@amplience.com)