On Tuesday, September 5th, we experienced a failed deployment of an SSL certificate which impacted our platform. This caused our customers to experience difficulties generating an authentication token alongside being unable to publish or preview content
We carried out a standard change (pre-authorized and low-risk) of renewing our certificate. However, the intermediate certificate was missing during the process, which meant our internal services couldn’t connect to auth.amplience.net to get a token. The certificate was redeployed on our infrastructure to restore the service
Internally, we are exploring ways to automate and upgrade our services so we can avoid this issue going forward
If you would like to discuss this further, please contact your customer success manager (csteam@amplience.com)