Media Delivery (assets) disruption

Incident Start Time: 21:22 BST 

Incident End Time: 21:39 BST

 Issue Summary:

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On 19th September, we experienced a disruption to our media delivery service. Impacted customers saw images failing to load.

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Root Cause:

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Amplience operates a multi-layer CDN infrastructure to ensure continuous delivery. A change related to Cloudflare affected approximately 0.04% of our daily requests. 

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Our automatic failover logic initiated during this incident, diverting traffic away from Cloudflare to Akamai.

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Corrective Actions:

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• While the overall percentage of requests impacted was low, the experience for affected customers was significant. We are fine-tuning our process to make the failover more efficient. 
• We are awaiting a full root cause analysis (RCA) from our provider, Cloudflare.

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If you have any questions or would like to discuss this further, please reach out to your Customer Success Manager or contact us at csteam@amplience.com.