Incident Start Time: 13 May 2026
Incident End Time: 29 May 2026

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Between 13 May and 29 May 2026, we identified an issue affecting a subset of assets uploaded through automated workflows, where metadata such as image dimensions, file type, and alt text was not indexed correctly within our search platform.

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Assets uploaded manually through the user interface were not impacted.

A fix was released on 29 May 2026 to correct the indexing behaviour for newly uploaded assets.

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Following the release of the fix, Amplience teams completed a retrospective re-indexing activity for affected assets to restore missing metadata records.

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Root Cause

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The issue was traced to a change introduced in a DAM API release on 13 May 2026, which altered how metadata was written during the indexing process for certain uploaded assets.

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Corrective Actions

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• Increasing validation and review around indexing-related configuration changes
• Improving logging and monitoring for metadata indexing processes