Unable to publish content or preview
Incident Report for Amplience


On Tuesday, September 5th, we experienced a failed deployment of an SSL certificate which impacted our platform. This caused our customers to experience difficulties generating an authentication token alongside being unable to publish or preview content

Root Cause

We carried out a standard change (pre-authorized and low-risk) of renewing our certificate. However, the intermediate certificate was missing during the process, which meant our internal services couldn’t connect to auth.amplience.net to get a token. The certificate was redeployed on our infrastructure to restore the service

Corrective and Preventive Measures

Internally, we are exploring ways to automate and upgrade our services so we can avoid this issue going forward

If you would like to discuss this further, please contact your customer success manager (csteam@amplience.com)

Posted Sep 07, 2023 - 10:57 BST

This incident has been resolved.
Posted Sep 05, 2023 - 15:44 BST
A fix has been implemented and we are monitoring the results.
Posted Sep 05, 2023 - 15:33 BST
We restored service to our Authentication service but we are seeing users impacted using Virtual Staging Environments (Preview) and Scheduling content.
Our Engineering team are continuing to investigate.
Posted Sep 05, 2023 - 15:20 BST
This incident affected: Dynamic Content.